Booking updates
by SMS or WhatsApp.
Connect your own Twilio account once and RepairPlugin sends confirmations, reminders, and repair status updates straight to your customer's phone, by SMS or WhatsApp.
Reach customers where they read.
The same notifications you already send by email, now on your customer's phone. You decide which ones go out and what they say.
One setup, two channels
Both channels use the same Twilio account and the same settings page. SMS works as soon as you save your Twilio details. Switch the Message Delivery Channel to WhatsApp when your number is registered as a WhatsApp sender.
Pick the messages you want to send
Turn each notification on or off: Booking Pending, Booking Approved, Booking Canceled, Reminder, Aftersales, Completed, and more. Each one comes with a ready-made template, and you can adjust the text per language, with dynamic variables like the customer's name.
WhatsApp templates without the handwork
WhatsApp requires an approved template for every notification in every language. RepairPlugin creates them in Twilio for you and shows the status of your templates at the top of the settings page.
Change a text, Twilio follows
Edit a notification in RepairPlugin and the matching WhatsApp template in Twilio is updated automatically, in every language. No copying texts between two systems.
Four steps to your first message.
Connect Twilio, choose your messages, set the timing for reminders, and switch to WhatsApp when you're ready.
Connect Twilio
Go to RepairPlugin > Settings > SMS Settings & Logs. Turn on Enable SMS Notifications, paste your Twilio Account SID and Auth Token, enter your Twilio number, and save.
Choose your messages
Under RepairPlugin > Settings > Notifications & Quotes, scroll to SMS Notifications. Every notification comes with a ready-made template based on your regular notifications. Turn each one on or off, and adjust the text per language if you like.
Set the timing
Open the Reminder and Aftersales notifications and fill in how many hours before or after the appointment they go out. These two need a cron job, the same one as the reminder emails.
Switch to WhatsApp (optional)
Register your number as a WhatsApp sender in Twilio and set Message Delivery Channel to WhatsApp. RepairPlugin creates your templates in Twilio and keeps them in sync from then on.
Available on every plan.
SMS and WhatsApp notifications are part of RepairPlugin from version 3.4. You use your own Twilio account, and Twilio bills you for the messages.
Included
Included
Included
Common questions.
Do I need a Twilio account?
Yes. You connect your own Twilio account with an Account SID, an Auth Token, and a Twilio phone number. Twilio charges you for the messages you send, so keep an eye on your Twilio balance.
Can I use SMS without WhatsApp?
Yes. Leave Message Delivery Channel on SMS. SMS works right after you save your Twilio details, with no templates and nothing to sync.
Why does WhatsApp need templates?
WhatsApp only lets a business start a conversation with a template it approved first. RepairPlugin creates and updates those templates in Twilio for you. Approval usually takes a few minutes, but it can take up to 48 hours.
Which messages can I send?
Booking Pending, Booking Approved per service method, Booking Canceled, Price On Request, PDF Quote, Reminder, Aftersales, and Completed. With the Repairs Workflow you also get Repair Notes and a message per workflow status, and with the Customer Portal the Portal Register and Portal Forgot Password messages.
Does anything change for my customers?
Once SMS notifications are on, customers enter their phone number in international format when they book, like +31 6 12345678.
Can my shop get a copy of each message?
Yes. Send Duplicate sends a copy to the phone number of the location. If a location has no phone number of its own, RepairPlugin uses your company phone number.
Read the full guide.
Twilio setup, writing your messages, WhatsApp templates, and troubleshooting, straight from the help centre.
Get more from it.
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Send a message per workflow status, so customers know where their repair stands.
Learn moreTurn visitors into customers.
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