Terms & Conditions

Licensing

Plugin licensing

Purchasing a plugin from RepairPlugin gives you a non-exclusive, limited license to use the plugin in accordance with these Terms and Conditions. No ownership rights are transferred.

Software license

The software for all of our plugins is licensed under the GNU General Public License v3.0 or later.

Plugin license key

In addition to the software license, you receive a non-transferable plugin license key. The license key is issued to a specific account holder and is strictly personal. It may not be shared, sublicensed, sold or transferred without prior written consent from RepairPlugin.

License types

RepairPlugin offers four types of licenses:

Monthly license

Valid for one month from the date of purchase. Renews automatically through an active subscription.

6-month license

Valid for six months from the date of purchase. Renews automatically through an active subscription.

Annual license

Valid for one year from the date of purchase. Renews automatically through an active subscription.

Lifetime license

Available only where explicitly offered. Does not expire and does not require renewal. Includes updates and support for as long as RepairPlugin actively maintains the plugin.

€1 trials

Subscriptions do not include a €1 trial by default. A 30-day €1 trial can only be requested separately via the pricing page and is subject to approval. The €1 charge is processed at the start of the trial. If a €1 trial is converted into a paid subscription after the trial period ends, no refund is possible once the paid subscription has started, regardless of usage.

Use of license

A valid and active license key is required to:

• Use the plugin
• Access updates
• Receive support

Subscription & automatic renewal

When you purchase a plugin on a monthly, 6-month or annual plan (including any €1 trial that converts to paid), a subscription is created automatically using your chosen payment method. By completing the first order, you explicitly grant RepairPlugin a recurring payment mandate to renew the subscription using the selected payment method.

The subscription will be automatically renewed at the end of each billing period unless cancelled by the customer in advance.

Cancellation & refunds

Cancellation

Subscriptions must be cancelled via the member portal at my.repairplugin.com. Cancellations submitted through email, support tickets or payment providers are not accepted.

If cancelled before the end of the billing period, access to the plugin, updates and support remains available until the license expires. After expiration, the plugin will stop functioning.

30-day money-back guarantee

A 30-day money-back guarantee applies only to the first paid order of a subscription. The refund policy does not apply to:

• Renewals
• Re-activations
• Subscriptions converted from expired trials
• Recurring payments after the first order

Upgrades

In case of a license upgrade, only the price difference between the original license and the upgraded license is eligible for refund within 30 days. All other amounts are non-refundable.

Plugin delivery & updates

Upon successful payment, plugin files and the license key are available via:

• The order confirmation page
• The customer account portal
• The confirmation email

If a license expires, is refunded or is revoked, download access will be discontinued. Automatic updates are available only while the license is active. Updates are delivered via the WordPress dashboard or can be downloaded from the account portal.

Support

Support eligibility

Support is only provided to the license account holder. Support requests must be submitted using:

• The email address associated with the license account
• An email address from the same verified company domain (for example, @company.com)
• A ticket logged in the member portal at my.repairplugin.com

Support requests from third parties, external developers, agencies or unrelated email addresses will not be handled.

What support covers

• Plugin-specific issues and bug reports
• Official integrations listed on our compatibility page
• Minor styling fixes where output is incorrect
• Usage guidance without customization

What support does not cover

• Custom development
• Complex or time-consuming CSS changes
• Conflicts with third-party plugins or themes
• Deprecated software versions
• More than two users per license

Third-party compatibility

Compatibility is guaranteed only for:

• WooCommerce (where applicable)
• Plugins and themes listed as official integrations

All other compatibility is best-effort only.

Support timescales

Access for support outside the EEA

Support staff may be engaged outside the European Economic Area in Nigeria, Pakistan, India and Ukraine. Access only occurs when support tickets are opened and temporary login details are shared. Customer data is never exported or stored outside the customer's environment.

Warranty & ownership

Warranty disclaimer

All plugins are provided "as is", without warranty of any kind, expressed or implied. RepairPlugin does not guarantee compatibility with third-party plugins, themes, browsers or hosting environments. RepairPlugin shall not be liable for any damages, including but not limited to data loss, revenue loss or business interruption.

Ownership

All plugins, documentation and website content remain the property of Dutchmen B.V. No intellectual or exclusive ownership rights are transferred.

Website & plugin content

All content on this website and throughout the plugin is the property of Dutchmen B.V. This includes images, videos, documentation and other information.

Price changes

RepairPlugin reserves the right to modify, change, cancel or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent.

Privacy & communication

Storage of personal information

RepairPlugin stores the following personal information:

• Name
• Email address
• Billing address
• VAT number

IP addresses are used to determine country for VAT compliance. Payment data remains with PayPal or Mollie and is never stored on our servers. For more details, see our Privacy Policy.

Email communication

RepairPlugin may occasionally send you emails relating to the plugins you have purchased from us. You may opt out of these emails at any time without penalty.

Legal

Disputes & formal communication

Disputes must be submitted in writing to support@repairplugin.com. These Terms and Conditions are governed by the laws of The Netherlands, with exclusive jurisdiction in the Dutch courts.

Acceptance of terms

By purchasing a plugin from RepairPlugin, you confirm that you have read, understood and accepted these Terms and Conditions.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses shall remain binding.

Changes to these terms

We reserve the right to update these Terms and Conditions at any time for any reason, without prior notice or consent.