Customers & CommsIncluded on every plan

Reduce No-Shows With
Automated Reminders

Send automatic reminder emails before appointments and follow-up emails after repairs, all timed to the hour and running on autopilot via a simple cron job.

Get started View documentation

automated email types

5min

cron interval

stale-email cutoff

Appointment timeline

⏰

−2h

Reminder

✓

Now

Repair done

✉

+2h

Aftersale

Reminder

"Your repair is in 2 hours"

Aftersale

"How was your repair?"

Cron tickevery 5 min

Why repair shops choose it

Two emails. Zero manual work.

Cut no-shows and capture feedback automatically, with safety rails so customers never get stale follow-ups after a server hiccup.

Reminder timing

1 hour before

2 hours before

24 hours before

2hdefault lead time

Pre-appointment reminders

Send a reminder a configurable number of hours before the scheduled appointment. Default is 2 hours, set it to anywhere from 1 to 48 to match your customer base.

7-day cutoff protection

Day 0,5Sent

Day 6Sent

Day 8+Skipped

No stale follow-ups

+2hdefault delay

Post-repair follow-ups

Aftersale emails go out automatically after the appointment, timed to the hour you configure. Stale emails older than 7 days are auto-skipped.

Last cron run

*/5 * * * * php cron.php

12:05✓ 3 sent

12:00✓ 1 sent

11:55no jobs

5mincron interval

Cron-powered reliability

A single server cron running every 5 minutes handles reminders, aftersales, and the analytics digest. Real cron, not WordPress cron, so timing is reliable.

Reminder email

Subject

Tomorrow at $AppointmentTime$

EN·NL·DE·+5 langs

1toggle each

Customizable per email type

Each email has its own on/off switch, subject, body, dynamic variables, admin duplicate, and per-language translations.

How it works

Three steps. Set once.

Step 1 · timing

Hours before appointment

Enable and configure timing

Go to Notifications & Quotes, expand the Reminder or Aftersales row, and set how many hours before or after the appointment the email should fire.

Step 2 · content

Hi $CustomerName$, your appointment is at $Time$.

Customize the content

Edit subject and body. Use dynamic variables like $CustomerName$ and $AppointmentDate$ to personalize. Add translations via the globe icon.

Step 3 · cron

*/5 * * * *
php /repairplugin/cron.php

Last run: 12:05

Set up the cron job

Copy the cron command shown on the settings page and add it to your server's scheduler with a 5-minute interval. Verify with the Last Run timestamp.

Plan availability

Included on every plan.

This is a core feature, available from Essentials onwards with no upgrade needed.

EssentialsIncluded

Included

GrowthIncluded

Included

ScaleIncluded

Included

FAQ

Common questions.

Do reminder emails work for all delivery methods?

Yes. Reminders are sent for all orders with Approved status, regardless of delivery method. As long as the order has a scheduled appointment date and time, the reminder goes out.

What happens if the cron job isn't set up?

Reminder and aftersales emails won't be sent. They depend entirely on the cron to check timing. All other notifications (booking confirmations, approvals) work without a cron.

What if the aftersale email should have been sent days ago?

If more than 7 days have passed since the intended send time, the aftersale is automatically skipped. This prevents stale follow-ups from going out after, for example, a period of cron downtime.

Can I send admin copies of reminder and aftersale emails?

Yes. Each type has a Send Duplicate switch. When turned on, a copy is sent to the location email address linked to the order.

Documentation