Automated emails at
every booking stage.
Keep customers informed from submission to completion with automated emails that go out the moment a booking is created, approved, canceled, or updated, without any manual effort.
Send the right email, at the right moment, automatically.
Twelve event-driven email types cover every step of the journey. Toggle individually, copy admins on every send, or pipe duplicates into your helpdesk.
A notification for every event
RepairPlugin includes 12 distinct notification types, from Booking Pending and PDF Quote to Repairs Workflow Update and Booking Approved for each delivery method. Turn each one on or off individually so you only send what matters.
Admin copies for internal tracking
Every notification type has its own Send Duplicate switch. When turned on, a copy goes to your company email or, with Enhanced Locations active, to the email address assigned to the specific location. Useful for keeping your team in the loop without extra effort.
Ticket system integration
Switch on 'Use customer details as a sender while sending duplicate email' and each admin duplicate arrives with the customer's name and email as the sender. If you route these to a helpdesk, every email creates a new ticket under the right customer automatically.
Admin-only content in emails
Wrap internal notes, approval links, or operational details in [admin_only] tags. This content appears only in the admin duplicate email and is completely hidden from the customer-facing version, so you can keep staff instructions right inside the same template.
Three steps. Every notification configured in one place.
From a fresh install to fully personalised, multilingual customer emails in under 30 minutes.
Navigate to Notifications & Quotes
Go to RepairPlugin > Settings > Notifications & Quotes. You'll see all 12 notification types listed with individual on/off switches.
Expand and customize each type
Click any notification type to expand it. Edit the email subject, message body, enable Send Duplicate for admin copies, and use dynamic variables like $CustomerName$ or $AppointmentDate$ to personalize content.
Save and go live
Click Save Settings. Emails are sent automatically when the trigger event happens. For Reminder and Aftersale emails, set up a server cron job (every 5 minutes) using the command shown at the bottom of the page.
Included on every plan.
Email notifications are core to RepairPlugin and ship with every tier from Essentials onwards.
Included
Included
Included
Common questions.
Do I need a cron job for all notifications?
No. Only Reminder and Aftersale emails need a cron job because they are time-based. All other notifications, booking confirmations, approvals, cancellations, are sent instantly when the event happens.
Where does the duplicate email go?
By default, duplicate emails go to the Company Email set in your Company Information settings. If you have Enhanced Locations active, the duplicate goes to the email address assigned to the location linked to that booking.
What happens when a customer clicks the cancel link in an email?
They see a confirmation page asking them to confirm the cancellation. If confirmed, the appointment status changes to Canceled and cancellation emails are sent to both the customer and the admin.
Do email dates follow my regional date format?
Yes. Dates in email notifications use the format you configured in your Currency, Tax & Dates settings. If you have multiple languages set up, month names are automatically translated too.
How do I troubleshoot missing emails?
Confirm the notification is turned on, check that Send Duplicate is on for admin copies, verify the Company Email or Location Email is correct, check the Email Logs under Email Settings & Logs, and make sure SMTP Settings are properly configured.
Read the full guide.
Notification triggers, duplicate routing, admin-only tags, and cron setup, straight from the help centre.
Pair it with these.
Email templates
30+ dynamic variables, conditional content tags, and per-language translations.
Learn moreReminder & aftersale emails
Time-based emails before and after appointments to reduce no-shows.
Learn moreSMTP configuration
Route booking emails through your own mail server with delivery logs.
Learn moreTurn visitors into customers.
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