Upsell faster turnaround,
reward patience.
Offer express, standard, and economy repair tiers, so customers can pay extra for priority service or choose a discount for a longer wait.
Turn turnaround time into a price lever.
Some customers will pay extra to skip the queue. Others will wait longer for a discount. Capture both without manually rescheduling.
Upsell express service
Customers who want same-day or next-day service can pay a surcharge for priority handling. Set the type to 'Cost' and enter the surcharge amount, it is added directly to the order total.
Offer economy options
Give customers a price break if they're willing to wait longer. Set the type to 'Discount' and enter the amount, it is subtracted from the total. A zero-value option shows a 'Free' badge for a default standard tier.
Create multiple tiers
Add as many priority options as you need, for example 'Express - Same Day,' 'Standard - 3 Days,' and 'Economy - 1 Week.' Reorder them with drag-and-drop or sort arrows.
Multi-language support
Translate priority labels for multilingual repair shops using the built-in translation feature. Click the globe icon next to any label to enter translations for all configured languages.
Three steps to live priority tiers.
Configure once, customers see selectable tiers right after picking a date and time.
Add priority options
Go to Settings > Checkout & Discount > Service Methods > Come By Our Store > Priority Cost / Discount. Click 'Add New' and fill in the label, type (Cost or Discount), and value.
Set prices and reorder
Enter a monetary value for each tier. Use sort arrows or drag-and-drop to set the display order. Include a zero-value 'Free' option as a default standard tier.
Customers choose their tier
Priority options appear as selectable boxes with price badges in a horizontal slider after the date/time selection step. Customers pick one option per booking.
Included on every plan.
Priority repairs ship with the booking flow. Available from Essentials onwards, no upgrade needed.
Included
Included
Included
Common questions.
Which service methods support priority options?
Priority options are currently available for the 'Come By Our Store' service method only. They appear as selectable boxes after the date/time selection step.
Can a customer select more than one priority option?
No. Customers can pick one priority option per booking.
What happens if I set the value to 0?
The option displays a 'Free' badge and does not add to or subtract from the order total. This is useful for a default 'Standard' tier.
Can I translate the priority labels?
Yes. Click the globe icon next to the Text field to open a translation modal. Enter translated text for each configured language and click Update.
Read the full guide.
Tier setup, cost vs. discount logic, reordering, and translation, straight from the help centre.
Pair it with these.
Delivery methods
In-store, ship, pickup, or on-site repair, with per-method fees and auto-approval.
Learn moreTimeslot management
Auto-generated slots, per-slot caps, and minimum lead times to prevent overbooking.
Learn moreOpening hours
Weekly schedule with breaks and closed days, per location.
Learn moreTurn visitors into customers.
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